You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team as soon as possible. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that if your order has already entered the shipping process, it cannot be canceled, and you will need to follow our return policy after receiving the item.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Items that are damaged, altered, or missing parts for reasons not due to our error are not eligible for return.
To initiate a return, please contact our customer service team with your order details. Once your return is approved, we will provide you with return instructions and the appropriate return address. You are responsible for the shipping costs associated with returning the item unless the return is due to our error (e.g., wrong item shipped or defective product).
After we receive your returned item and inspect its condition, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider. Please note that shipping fees are non-refundable unless the return is due to our error.
If you have not received your refund within the expected timeframe, please first check your bank account or contact your credit card company, as processing times may vary. If you still have not received your refund after this period, please contact us with your order details, and we will investigate the issue. We will work with you to resolve any refund-related problems promptly.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us:
Company Name: lookflare
Address: 890 Aspen Court, Cambridge, MA
E-Mail: [email protected]
Phone: +16173549262
